customer Articles

Want Better Software? Just Ask: Seven Things Project Customers Can Do

by Mike Cohn | March 2004 | Better Software
Tags: customer management product owner
This article presents very specific advice on seven things a product owner or customer can do to get better software from his or her development team.

Tags: customer management product owner
I Didn't Know I Needed That!: Finding Features to Satisfy Your Customers

by Mike Cohn | February 2006 | Better Software
Tags: customer user stories
Products that do everything they're supposed to do and offer consumers something they like, but didn't know they wanted, make customers happy. And that is what most of us in software development ultimately need to accomplish. But how do you separate the must-haves from the bells and whistles? And how do you make sure you're including the right bells and whistles? This article gives you clear advice on how to determine which features to include in order to meet and exceed your end users' expectations.

Tags: customer user stories
Questioning Your Users

by Mike Cohn | May 2004 | Agile Times Newsletter
Tags: customer user stories
Let's face it, most people don't know what they want. Most of us just "know it when we see it." This article gives you the tools you need to elicit real needs and hidden requirements from your customers.

Tags: customer user stories