Frequently Asked Questions
User stories are short, simple descriptions of a feature told from the perspective of the person who desires the new capability, usually a user or customer of the system. They typically follow a simple template:
As a <type of user>, I want <some goal> so that <some reason>.
User stories are often written on index cards or sticky notes, stored in a shoe box, and arranged on walls or tables to facilitate planning and discussion. As such, they strongly shift the focus from writing about features to discussing them. In fact, these discussions are more important than whatever text is written.
One of the benefits of agile user stories is that they can be written at varying levels of detail. We can write a user story to cover large amounts of functionality. These large user stories are generally known as epics. Here is an epic agile user story example from a desktop backup product:
- As a user, I can backup my entire hard drive.
Because an epic is generally too large for an agile team to complete in one iteration, it is split into multiple smaller user stories before it is worked on. The epic above could be split into dozens (or possibly hundreds), including these two:
- As a power user, I can specify files or folders to backup based on file size, date created and date modified.
- As a user, I can indicate folders not to backup so that my backup drive isn't filled up with things I don't need saved.
Detail can be added to user stories in two ways:
- By splitting a user story into multiple, smaller user stories.
- By adding “conditions of satisfaction.”
When a relatively large story is split into multiple, smaller agile user stories, it is natural to assume that detail has been added. After all, more has been written.
The conditions of satisfaction is simply a high-level acceptance test that will be true after the agile user story is complete. Consider the following as another agile user story example:
As a vice president of marketing, I want to select a holiday season to be used when reviewing the performance of past advertising campaigns so that I can identify profitable ones.
Detail could be added to that user story example by adding the following conditions of satisfaction:
- Make sure it works with major retail holidays: Christmas, Easter, President’s Day, Mother’s Day, Father’s Day, Labor Day, New Year’s Day.
- Support holidays that span two calendar years (none span three).
- Holiday seasons can be set from one holiday to the next (such as Thanksgiving to Christmas).
- Holiday seasons can be set to be a number of days prior to the holiday.
Anyone can write user stories. It's the product owner's responsibility to make sure a product backlog of agile user stories exists, but that doesn’t mean that the product owner is the one who writes them. Over the course of a good agile project, you should expect to have user story examples written by each team member.
Also, note that who writes a user story is far less important than who is involved in the discussions of it.
User stories are written throughout the agile project. Usually a story-writing workshop is held near the start of the agile project. Everyone on the team participates with the goal of creating a product backlog that fully describes the functionality to be added over the course of the project or a three- to six-month release cycle within it.
Some of these agile user stories will undoubtedly be epics. Epics will later be decomposed into smaller stories that fit more readily into a single iteration. Additionally, new stories can be written and added to the product backlog at any time and by anyone.
Agile projects, especially Scrum ones, use a product backlog, which is a prioritized list of the functionality to be developed in a product or service. Although product backlog items can be whatever the team desires, user stories have emerged as the best and most popular form of product backlog items.
While a product backlog can be thought of as a replacement for the requirements document of a traditional project, it is important to remember that the written part of an agile user story (“As a user, I want …”) is incomplete until the discussions about that story occur.
It’s often best to think of the written part as a pointer to the real requirement. User stories could point to a diagram depicting a workflow, a spreadsheet showing how to perform a calculation, or any other artifact the product owner or team desires.
For more on exactly what is a user story, as well as user stories examples, check out the resources below. For more on Scrum, visit: What is Scrum Methodology?