Got a Question?
What payment methods do you accept?
You can register on our site and pay with a Visa, MasterCard or American Express card. For a group of 10 or more, contact Laura Cohn if you wish to be invoiced.
How do I pay for a course for someone else?
During the checkout process, use your own payment details, your name and your email address to make the purchase. On completion of the purchase, you can then assign the course to your chosen recipient.
Are your courses only for software developers?
Not necessarily. Each course has attendees from a variety of backgrounds, including from non-software fields. Mike’s passion is product development of all sorts, so many examples are software related, but no software development experience is required.
Live Online What is your refund policy for Live Online courses?
If you cancel or reschedule a Live Online course more than 7 days before the first day of the class you will receive a full refund. If you cancel or reschedule within 7 days of the first day of class, a 50% fee will be charged, and the remaining 50% can be used as a credit toward a class to be taken within 6 months from the date of the canceled class. All cancellation requests must be made via email. Refunds or credits will not be issued for no shows, partial attendance or cancellations within 24 business hours.
We want you to feel confident about enrolling in our live, online courses. If after watching the pre-course videos and participating in the live sessions you don’t find the course valuable, email us within 7 days for a full refund.
Note that this refund policy applies only to Live Online courses.
Live Online Will my certificate say virtual if I take the certification online?
No, your certificate will not mention the course was held virtually. It will look the same as the in person certificates.
Live Online Do you offer Live Online course discounts?
Our certified Live Online classes include volume discounts:
- Save $100 when two different certified courses are purchased at the same time.
- Save $100 per person when you register 10 or more people for a certified course.
Live Online Do I get a Scrum Alliance membership with my course?
All CSM, CSPO, A-CSM, and A-CSPO classes include a 2-year Scrum Alliance membership
Live Online Are there any exam fees to pay?
The only course that includes an exam is the Certified ScrumMaster class. There is no additional fee to pay in order to take the exam. The course registration fee is the full and final price.
Live Online If I have an expired certification, can I still take an advanced class?
Your CSM or CSPO certificate doesn't need to be current to be eligible for the advanced courses. Once you complete your Advanced course, you will need to add 1 year of relevant work experience to your profiles to receive your certification.
If your certificate is expired, there is no cut-off date that requires you to take that certification course again. (You may want to retake it if a lot of time has passed, or if you want to renew it by re-taking the class rather than going through the renewal process of submitting enough SEUs and paying the renewal fee.)
When it comes to taking an advanced class, if your foundational (CSM / CSPO) certification has expired you can still take the course. Assuming you meet the experience requirement on completion of the advanced class, your foundational certification will be renewed, and include new renewal deadlines.
Live Online How do I claim my SEUs and PDUs once my course is completed?
After completing your course, you'll receive an email with instructions for claiming continuing education units from Scrum Alliance and Project Management Institute.
Do I have to be a CSM to take this class?
No. You can take the course without being a CSM, but you cannot become certified until you’re a CSM and can show that you’ve had 12 months experience.
Is there a test?
No! You must simply complete the pre-work, attend the live sessions, and enter your 12-months of experience in the Scrum Alliance dashboard to become certified.
Can I take the CSM and A-CSM back-to-back?
Yes. You must have the CSM first but there's no waiting period before you can take the A-CSM class.
I’m close to having 12 months experience. Can I take the class while I’m working towards the experience requirement?
Yes. You can take the class even if you do not yet have 12 months of Scrum Master experience. You will not be able to be certified until you enter the required experience in the Scrum Alliance dashboard but you can fulfill the class requirement at any time.